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Want to stay on top of malware: You can download our support software to get the help you need to keep your computer running clean and fast!!

We are still redesigning the web site to make it easier to help you out, bear with us!!

FAQ

 

  • Account Management

    How do I change my credit Card Card on file, billing information, or usernames and passwords?

    A customer service representative will help you update any information pertaining to billing, accounts, or payment. To contact customer service, please call (757) 727-9263 between 9am and 6pm Eastern Time.

  • Tech Spot Support

    If you're having a problem with your computer, this is the simplest, most effective way to fix it! Forget about waiting for a technician to show up at your door. Our technicians do it all online, and their work is guaranteed!

    Tech Spot Support enables you to receive Unlimited Technical Support for a flat rate. We offer several different Tech Spot Support packages, all designed to fit your needs.

    What can Tech Spot Support offer assistance with?

    PC Performance

    One of the main appeals of Tech Spot Support Desk to many of our clients is our computer optimization services. We know how frustrating it can be to be on a computer that had at one point been top of the line, but now it just doesn't run like it used to. We can help with these issues, including:

    • Enhanced Internet browsing speed
    • Speeding up a slow PC
    • Expedited PC start-up and boot times
    • Faster loading of files

    Security and Protection

    In the digital age, reliable Internet security and protection is absolutely necessary to ensure you, your family, and your computers remain safe from malicious threats. With Tech Spot Support, we help protect against:

    • Identity Theft
    • Viruses and Trojans
    • Spyware
    • Malware

    Software

    We understand that software can sometimes be a hassle to deal with. Are you experiencing any issues with any programs? Need help installing or uninstalling anything? How about those pesky drivers? We can help you with:

    • Accounting applications (e.g. Quickbooks)
    • Microsoft Office (Word, Excel, Powerpoint, Publisher)
    • Adobe products (Acrobat, Flash Player, etc.)
    • Email clients (Microsoft Outlook, AOL, Mozilla Thunderbird, etc.)
    • Driver updates and installation
    • Any other software issues!

    Accessories

    One might be hard-pressed to find an individual who owns just a computer, and no other electronic devices to use with it. These days, the two concepts seem to go hand-in-hand, and as such, Tech Spot Support can help you with all of your computer's digital and electronic accessories, including:

    • Digital cameras
    • Mobile phones
    • Printers
    • Portable music players

    Networking

    Perhaps one of the most tedious and time-consuming elements of computer interconnectivity is computer networking. From a desire to have every computer in the office or home print through a solitary printing device, to having multiple computers networked for file-sharing, our Technicians are ready and able to help you with:

    • Internet connectivity
    • Home and office networking
    • Wireless devices and Bluetooth

    No matter what the problem is, our Technicians can fix it, guaranteed. It's that simple!

    How exactly does Tech Spot Support work? How can my computer be fixed without taking it anywhere?

    We here at Tech Spot Support are continually working to enhance the ease of your life when it comes to advanced technology, and the Tech Spot Support process is certainly no exception:

    1. A problem arises on a Tech Spot Support client's computer
    2. The client calls the Tech Spot Support phone line, informing them of the problem
    3. A Tech Spot Support Technician remotely and securely accesses the troubled computer and fixes the issues

    The steps are that easy! And why shouldn't they be for our Tech Spot Support clients?

    Removing Support Software

    Windows XP

    1. Click the Start button on the Windows Taskbar
    2. Select Control Panel
    3. Double-click Add or Remove Programs
    4. In the Currently installed programs box, click the program that you want to remove, then click Change or Change/Remove
    5. Follow the instructions that appear on the screen to make the changes that you want.

    Windows Vista/7

    1. the Start button on the Windows Taskbar
    2. Click on Control Panel
    3. Click Programs and then "Programs and Features”
    4. Choose a program, then click on Uninstall. (You may choose the option to Change or Repair the program, if it is available.)
    5. Enter your administrator password or confirmation if prompted for it
    6. Once the program is uninstalled, close the Programs and Features window.
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